Hello,

I was getting strange metrics sometimes, and today I was able to locate the problem in real-time. My site offers PDF documents for download in a section. I had noticed high DOM times (both processing & completion) when visitors downloaded some of those, in the past.

Today, I had one visitor spending almost 2 hours there, browsing that section. The visitor downloaded several PDFs and also printed some articles of that section (not PDF prints, just regular content). I saw the DOM metrics rise very high, reaching almost 40 seconds, and only due to that one visit. The visitor used Chrome 91.0 and Windows 10.

These particular pages load fast, and mostly contain text. In general, this problem of high DOM metrics appears to be associated with visitors who also download. I do not know why, but I happened to witness it today in real-time with only 1 visit.

Image: Visitor info and summary & the metrics of the last days where there was an increase in visitors who downloaded PDFs. The last bar is from today, and is only from one visit - I saw the bar increase from 3.5s to almost 30s and then to 40s.

Our Environment

Matomo version: 4.3.1 PHP version: 7.4.19 Server Operating System: Apache

Hi @MaghSamana, if you were to perform the same actions as this user, would you see the same performance metrics show up in Matomo (in other words, is the problem reliably reproducible)? Can you see what browser, os, internet provider the specific user is using?